Social Media Policy

Our Social Media Policy explains how we use and govern activities as part of the social media presence for Cleanairflow Solutions Pty Ltd trading as Carlight (ACN 121 481 829) (“CARLIGHT“).

The policy lists the following platforms; Facebook, Instagram, YouTube and Twitter as social media channels. These channels are to be used as constructive places, where the business can share related news about the business, pictures, videos and positive discussions, and where we can keep you updated with all the latest information about our caravans & trailers. 

Our Social Media (Marketing) team is generally available to answer any questions about our products and services. While CARLIGHT does not restrict employees, affiliates, business partners and customers from using our social media platforms to communicate with the business; it is our policy not to communicate with our customers using public platforms, rather we work directly with them to resolve their questions, queries and concerns.

CARLIGHT reserves the right to remove comments, posts or reviews that it deems inappropriate or is breach of the policy itself. We’ll remove posts that fall into the following categories:

• Abusive, threatening, indecent, explicit or discriminatory language and content.
• Intentional interruption or disruption of discussion.
• Links that direct people to irrelevant sites or adverts.
• Not relevant to the business’ activities, practices, processes or policies.
• Spam or content that has no relevance to followers of the business & associated brands.
• Repetitive content, including any content that we consider to be spam.
• Corrupt or illegal content.
• Commercial solicitation or requests for donations.

We’re always interested in hearing your thoughts and welcome all constructive feedback. We’d prefer to not delete any content from our social channels, but we will remove posts if we have to, especially those that are irrelevant to our community, offensive to others or that don’t comply with named social media platforms’ Terms of Use. In some circumstances, we may have to block repeat offenders.

Also, please remember that social media channels are public places, so anything you post on any of the social media channels is visible to anyone who visits them. Photos of your vehicle are posted at your own risk and we recommend you do not make your number plate, phone number or address locations available publicly on these platforms.

Date: 30 December 2022